Legal notice

Aga Łuczakowska

Contact:

Email: agaluczakowska@gmail.com

I run a small business under Poland's unregistered business regulations and I am a tax payer in Poland.

Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact me at agaluczakowska@gmail.com . On the request I will provide a shipping address.

If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact us for any return question at agaluczakowska@gmail.com .

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items such as signed book). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via Paypall or Revolut within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at agaluczakowska@gmail.com .

Privacy policy

Last updated 30 May 2026

This Privacy Policy describes how Aga Łuczakowska (the "Site", "me", "I", or "myself") collects, use, and disclose your personal information when you visit, use our services, or make a purchase from agaluczakowska.com (the "Site") or otherwise communicate with me (the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. I will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How I Collect and Use Your Personal Information

I provide the Services, I collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that I collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, I may use information I collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, my rights, and the rights of my users or others.

What Personal Information I Collect

The types of personal information I obtain about you depends on how you interact with my Site and use my Services. When I use the term "personal information", I am referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information Collect Directly from You

Information that you directly submit to us through my Services may include:

• Basic contact details including your name, address, phone number, email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

• Account information including your username, password, security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide me with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.